IBASE Table

Basis of Calculation			2011			2010
Net Revenue (NR)			2,025,847			1,735,190
Operating Income (OI)			1,188,425			1,035,092
Gross Payroll (GP)			123,379,824			123,859
Internal Social Indicators	Amount	% w/o GP	% w/o NR	Amount	% w/o GP	% w/o NR
Meals	11,858	0.01	0.59	10,005	8.08	0.58
Compulsory social charges	65,684	0.05	3.24	60,068	48.50	3.46
Private pension	3,311	0.00	0.16	3,016	2.44	0.17
Health	12,393	0.01	0.61	18,228	14.72	1.05
Occupational health and safety	2,128	0.00	0.11	1,131	0.91	0.07
Education	841	0.00	0.04	831	0.67	0.05
Culture	0	0.00	0.00	0	0	0
Professional training and development	1,448	0.00	0.07	1,629	1.32	0.09
Daycare or daycare assistance	195	0.00	0.01	169	0.14	0.01
Profit sharing	12,230	0.01	0.60	12,024	9.71	0.69
Others	0	0.00	0.00	0	0	0
Total – Internal social indicators	110,088	88.88	6.34	107,101	86.47	6.17

External Social Indicators	Amount	% over OI	% w/o NR	Amount	% over OI	% w/o NR
Education(*)	0	0	0	0	0	0
Culture(*)	2,200	0.19	0.11	1,618	0.16	0.09
Health and sanitation(*)	0	0	0	0	0	0
Sports(*)	0	0	0	0	0	0
Combat against hunger and food security(*)	0	0	0	0	0	0
Others(*)	154	0.01	0.01	407	0.04	0.02
Total contributions to society	2,354	0.198077287	0.116198311	2,025	0.20	0.12
Taxes (excluding social charges)	344,443	28.98	17.00	324,126	31.31	18.68
Total	346,797	29.18	17.11861755	326,151	31.51	18.80
Environmental Indicators	Amount	% over OI	% w/o NR	Amount	% over OI	% w/o NR
Investments related to production/ operation of the company	1,539	0.13	0.08	2,345	0.23	0.14
Investments in programs and/or external projects	171	0.01	0.01	123	0.01	0.01
Total investments in the environment	1,710	0.14	0.08	2,468	0.24	0.14
Regarding establishment of annual targets for minimizing waste, general consumption in production/operation and increased efficacy in using natural resources, the company:	(X) has no targets (  ) meets from 51% to 75% (  ) meets from 0% to 50% (  ) meets from 76% to 100%			(X) has no targets (  ) meets from 51% to 75% (  ) meets from 0% to 50% (  ) meets from 76% to 100%

Workforce Indicators			2011			2010
No. of employees at the end of the fiscal year			1,418			1,402
No. of admissions during the period			111			65
No. of outsourced employees			1,083			913
No. of interns			16			41
No. of employees over 45 years of age			499			449
No. of women working at the company			154			159
% of supervisory positions occupied by women			13			15
No. of black people working at the company			-			-
% of supervisory positions occupied by black people			-			-
No. of disabled people or people with special needs			65			57

Relevant Information regarding the Exercise of Corporate Citizenship			2011			2010
Ratio between the highest and lowest pay			43 times			52 times
Total number of occupational accidents			12			12
Social and environmental projects developed by the company were defined by:	[  ] board	[ X ] board and managers	[  ] all employees	[  ] board	[ X ] board and managers	[  ] all employees
Safety and health standards in the workplace were defined by:	[  ] board	[ X ] board and managers	[  ] all + CIPA	[  ] board	[ X ] board and managers	[  ] all + CIPA
Regarding union freedom, the right to collective bargaining and internal representation of workers, the company:	[  ] does not involve itself	[ X ] follows ILO standards	[ ] encourages and follows ILO	[  ] does not involve itself	[ X ] follows ILO standards	[ ] encourages and follows ILO
Private pension covers:	[  ] board	[  ] board and managers	[ X ] all employees	[  ] board	[  ] board and managers	[ X ] all employees
Profit sharing includes:	[  ] board	[  ] board and managers	[ X ] all employees	[  ] board	[  ] board and managers	[ X ] all employees
In selecting suppliers, the same standards of ethics and social and environmental responsibility adopted by the company:	[  ] are not considered	[ X ] are suggested	[  ] are required	[  ] are not considered	[ X ] are suggested	[  ] are required
Regarding employee participation in volunteer work programs, the company:	[  ] does not involve itself	[ X ] supports	[  ] organizes and encourages	[  ] does not involve itself	[ X ] supports	[  ] organizes and encourages
Total number of complaints and criticisms from consumers:	at the Company  ___0___	at Procon ___0___	in the Courts ___0___	at the Company  ___0___	at Procon ___0___	in the Courts ___0___
% of complaints and criticisms resolved:	at the Company  ___100___%	at Procon ___0___%	in the Courts ___0___%	at the Company  ___100___%	at Procon ___0___%	in the Courts ___0___%
Total added value to distributed (in thousands of BRL):	In 2011:			In 2010:
Distribution of Added Value (DAV):	30% government 40% shareholders 10% employees 14% third parties 6% withheld			32% government 47% shareholders 10% employees 9% third parties 2% withheld

In 2011, accounting statements were presented including a reversal on interest on shareholder equity in the financial result, that is, said item has no effect within the operating result. For comparison purposes, we used the same practice to be changed in the IBASE 2010 report.
Starting in 2010, the Company adopted international accounting standards (IFRS) in its accounting statements. Note the change in the 2010 indicator in the private pension item. The number reported the previous year was wrong and was corrected on this spreadsheet. Interns: In 2011, we had 53 interns during the Internship Program, with 11 being hired in 2011 and another nine in 2012, resulting in a 38% rate of hiring. Sixteen participants remained in the program, continuing internships in 2012, and in March, along with new participants, they made up a staff of 113 interns.