Customers
One of CTEEP's focus of action is to build up sustainable relationships with its customers and thereby, supply quality, efficient services at competitive costs. In 2010, the Company serviced 15 distributors, 28 generators (including biomass Power plants) and three free customers.
For the third year in a row, the Customer Satisfaction Survey was conducted with partners who are more impacted by CTEEP business: customers of the Operation, Maintenance and Enterprises areas. The innovation in 2010 was the unified survey with presentation of an average number that represented the performance of the three areas analyzed. Based on this new positioning, the general result of the customer satisfaction index (ISC) was 79.5%, exceeding the target set by 1%. [GRI PR5]
The results presented by area were:
| Area | 2008 | 2009 | 2010 |
| Operation | 73.3% (1st wave) | 74.6% (2nd wave) | 81.1% (3rd wave) |
| Maintenance | 75.8% (1st wave) | 75.8% (2nd wave) | |
| Undertakings | 79.2% (1st wave) | 80% (2nd wave) |
With ISC, CTEEP is able to measure the customers´ perception evolution in relation to several factors and effectiveness of the action plans to ensure continuous improvement to the relationship of this public, and contribute in order for the electric sector to render quality services to the society.
The Company also continued the real time training activities in the system over the year, with the participation of electricity generation and distribution companies and ONS follow-up, to enable the Professionals involved. In 2010, no privacy violation or loss on customer´ data was recorded within the scope of CTEEP electricity transmission system operation. [GRI PR8]
