| Tax bases | 2010 | 2009 | 2008 |
| Net revenue (NR) | 1,735,190 | 1,649,237 | 1,649,237 |
| Operating income (OI) | 783,499 | 845,476 | 842,979 |
| Gross payroll (GP) | 123,859 | 175,447 | 161,280 |
| Internal Social Indicators | Amount | % s/ FPB | % s/ RL | Amount | % s/ FPB | % s/ RL | Amount | % s/ FPB | % s/ RL |
| Meals | 10,005 | 8.08 | 0.58 | 8,551 | 4.9 | 0.5 | 5,886 | 3.6 | 0.4 |
| Mandatory Payroll charges | 4,620 | 3.73 | 0.27 | 35,835 | 20.4 | 2.2 | 30,687 | 19.0 | 2.0 |
| Private Retirement Plan | 7,789 | 6.29 | 0.45 | 2,725 | 1.6 | 0.2 | 2,237 | 1.4 | 0.1 |
| Health | 18,228 | 14.72 | 1.05 | 18,555 | 10.6 | 1.1 | 10,217 | 6.3 | 0.7 |
| Safety and Health at workplace* | 1,131 | 0.91 | 0.07 | - | - | - | - | - | - |
| Education | 831 | 0.67 | 0.05 | 2,300 | 1.3 | 0.1 | 2,108 | 1.3 | 0.1 |
| Culture* | 0 | 0 | 0 | - | - | - | - | - | - |
| Professional skills development and training* | 1,629 | - | - | - | - | - | - | - | - |
| Daycare or daycare funding | 169 | 0.14 | 0.01 | 122 | 0.1 | 0.0 | 102 | 0.1 | 0.0 |
| Profit and earnings sharing | 12,024 | 9.71 | 0.69 | 11,140 | 6.3 | 0.7 | 10,722 | 6.6 | 0.7 |
| Others | 0 | 0 | 0 | - | - | - | - | - | - |
| Total – Internal social indicators | 56,426 | 45.56 | 3.25 | 79,228 | 45.2 | 4.8 | 61,959 | 38.4 | 4.0 |
| External social indicators | Amount | % s/ RO | % s/ RL | Amount | % s/ FPB | % s/ RL | Amount | % s/ FPB | % s/ RL |
| Education* | 0 | 0 | 0 | - | - | - | - | - | - |
| Culture* | 1,618 | 0.21 | 0.09 | - | - | - | - | - | - |
| Health and sanitation* | 0 | 0 | 0 | - | - | - | - | - | - |
| Sports* | 0 | 0 | 0 | - | - | - | - | - | - |
| Fight against hunger and food security* | 0 | 0 | 0 | - | - | - | - | - | - |
| Others* | 407 | 0.05 | 0.02 | - | - | - | - | - | - |
| Total contributions to the society | 2,025 | 0.26 | 0.12 | 3,867 | 2.2 | 0.2 | 3,267 | 2.0 | 0.2 |
| Taxes (payroll charges excluded) | 324,126 | 41.37 | 18.68 | 372,702 | 212.4 | 22.6 | 349,364 | 216.6 | 22.3 |
| Total | 326,151 | 41.63 | 18.80 | 376,569 | 214.6 | 22.8 | 352,631 | 218.6 | 22.5 |
| Environmental Indicators | Amount | % s/ RO | % s/ RL | Amount | % s/ FPB | % s/ RL | Amount | % s/ FPB | % s/ RL |
| Investments related to production/operation of the Company | 2,345 | 0.30 | 0.14 | 1,402 | 0.8 | 0.1 | 573,100 | 355.3 | 36.6 |
| Investments in programs and/or external projects | 123 | 0.02 | 0.01 | 741 | 0.4 | 0.0 | 168,247 | 104.3 | 10.8 |
| Total investments in environment | 2,468 | 0.31 | 0.14 | 2,143 | 1.2 | 0.1 | 741,347 | 459.7 | 47.4 |
| As for setting of annual targets to minimize wastes, general consumption in production/ operation and increase efficiency in the use of natural resources: the company | (X) has no targets ( ) meets from 0 to 50% ( ) meets from 51 to 75% ( ) meets from 76 to 100% |
| Personnel Indicators | 2010 | 2009 | 2008 |
| N,º of employee(s) at the end of the year | 1,402 | 1,409 | 1,327 |
| N,º of admissions over the period | 65 | 199 | 99 |
| N,º of outsourced employees(s)* | 913 | - | - |
| N,º of trainees* | 41 | - | - |
| N,º of employee(s) above 45 years old | 53 | 477 | 366 |
| N,º of women working in the company | 159 | 139 | 104 |
| % managerial positions taken by women | 15 | 13 | 18.8 |
| N,º of black people working in the company* | - | - | - |
| % managerial positions taken by black people* | - | - | - |
| N,º of disabled people or people in need of special care | 57 | 63 | 1 |
| Relevant information on corporate citizenship exercise | 2010 | 2009 | 2008 |
| Ratio of Highest paid salaries to lowest paid salaries | 52 times | 51 times | 43 times |
| Number of total workplace related accidents | 12 | 11 | 4 |
| Social and environmental projects developed by the company were setout by: | [ ] top management [ X ]top management and management teams [ ] all employee(s) | Top management and managment | Top management and managment |
| Standards of safety and health in workplace environment were set out by: | [ ] top management [ X ] top management and management teams [ ] all+ Cipa | Top management and managment | Top management and managment |
| As to trade union freedom, right to collective bargaining agreement and internal employee representation, the company*: | [ ] does not get involved [ X ] follow OIT standards [ ] encourages and follows OIT | - | - |
| Private retirement plan covers: | [ ] top management [ ] top management and management teams [ X ] all employees | All employees | All employees |
| Profit or earnings sharing covers: | [ ] top management [ ] top management and management teams [ X ] all employees | All employees | All employees |
| When selecting suppliers, the same ethical, social responsibility and environmental standards adopted by the company: | [ ] are not considered [ X ] are suggested [ ] are required | Are suggested | Are suggested |
| As for participation of employee(s) in volunteer work programs the company: | [ ] does not get involved [ X ] supports [ ] organizes and encourages | Supports | Supports |
| Total number of complaints and criticisms by consumers *: | in the press:0 at Procon:0 In Cout:0 | - | - |
| % of complaints and criticisms settled *: | in the company:-% at Procon:-% In Court:-% | - | - |
| Total added value to distribute (in thousand of l R$)*: | - | - | - |
| Distribution of Added Value (DVA)*: | 32% government 47% stockholders 10% employees 9% third parties 2% retained | - | - |
*New indicators
